New revision on WD09: Whitepaper line 161 - 180 of http://www.oasis-open.org/committees/download.php/38426/EERP-Model-UseCase-WhitePaper-wd09-diff-cd03-withLineNumber.pdf 161 Business Quality of Service (bQoS) models the business characteristics of a service for 162 estimating the business value of one or a set of services in a business process. In 163 contrast to the QoS in the software/IT world, where the message is network/system 164 oriented measurement that deals with network performance and system availability, the 165 contents of bQoS in this specification is business oriented measurement that deals with 166 business characteristics of a service, such as price, performance, and quality. 167 Business Rating (bRating) defines credibility, reliability and reputation of the service 168 need to be understood for estimating the overall business quality of the process that uses 169 those services. It has two major kinds of rating: Rating and Credentials. Rating are 170 provided by the rating provider to show the ranking and reputation of a given service 171 provider, in comparison of other providers. In contrast, Credentials are provided by the 172 service provider itself to show the credibility of providing a given service. 173 Business Service Level Agreement (bSLA) is the agreement between the service 174 requestor and the service provider, and primary address the bQoS content, Rating and 175 Credentials. These contents are all business related. In contrast to the SLA (Service Level 176 Agreement) in the software/IT world, where SLA is the contract between the service 177 provider and the network/system provider, and the SLA is network/system oriented 178 agreement that deals with network performance and system availability. The bSLA in the 179 EERP is business oriented agreement that deals with price, time to deliver, and the 180 quality/rating of the service. bQoS spec http://www.oasis-open.org/committees/download.php/38435/SOA-EERP-bQoS-Specwd09-diff-cd03.pdf Line 21 -24 21 In contrast to the QoS in the software/IT world, where the message is network/system oriented 22 measurement indicates that deals with network performance and system availability, the contents of 23 bQoS in this specification is business oriented measurement indicators that deals with business 24 characteristics of a service, such as price, performance, and quality. bRating spec http://www.oasis-open.org/committees/download.php/38429/SOA-EERP-bRating-Spec-wd09-diff-cd03.pdf Line 161-164: 161 The ListOfRating element contains the list of Rating issued by a Rating Provider. The Rating Provider is a 162 party unaffiliated with either the requester or the target of the rating request, such as a third party rating 163 organization, given a reference to a particular business service and provider, issues either a number or a 164 classification description for rating. bSLA spec http://www.oasis-open.org/committees/download.php/38432/SOA-EERP-bSLA-spec-wd09-diff-cd03.pdf Line 24-29: 24 The bSLA is different than the SLA (Service Level Agreement) in the software/IT world. The bSLA in this 25 specification is the contact between the service requester and the service provider. The bSLA in this 26 specification is the contact between the service requester and the service provider, and the SLA is the 27 contract between the service provider and the network/system provider. The SLA is network/system 28 oriented agreement that deals with network performance and system availability. The bSLA is a business 29 oriented agreement that deals with price, time to deliver, and the quality/rating of the service. [ Show » ] Szu Chang added a comment - 23/Jun/10 06:36 PM New revision on WD09: Whitepaper line 161 - 180 of http://www.oasis-open.org/committees/download.php/38426/EERP-Model-UseCase-WhitePaper-wd09-diff-cd03-withLineNumber.pdf 161 Business Quality of Service (bQoS) models the business characteristics of a service for 162 estimating the business value of one or a set of services in a business process. In 163 contrast to the QoS in the software/IT world, where the message is network/system 164 oriented measurement that deals with network performance and system availability, the 165 contents of bQoS in this specification is business oriented measurement that deals with 166 business characteristics of a service, such as price, performance, and quality. 167 Business Rating (bRating) defines credibility, reliability and reputation of the service 168 need to be understood for estimating the overall business quality of the process that uses 169 those services. It has two major kinds of rating: Rating and Credentials. Rating are 170 provided by the rating provider to show the ranking and reputation of a given service 171 provider, in comparison of other providers. In contrast, Credentials are provided by the 172 service provider itself to show the credibility of providing a given service. 173 Business Service Level Agreement (bSLA) is the agreement between the service 174 requestor and the service provider, and primary address the bQoS content, Rating and 175 Credentials. These contents are all business related. In contrast to the SLA (Service Level 176 Agreement) in the software/IT world, where SLA is the contract between the service 177 provider and the network/system provider, and the SLA is network/system oriented 178 agreement that deals with network performance and system availability. The bSLA in the 179 EERP is business oriented agreement that deals with price, time to deliver, and the 180 quality/rating of the service. bQoS spec http://www.oasis-open.org/committees/download.php/38435/SOA-EERP-bQoS-Specwd09-diff-cd03.pdf Line 21 -24 21 In contrast to the QoS in the software/IT world, where the message is network/system oriented 22 measurement indicates that deals with network performance and system availability, the contents of 23 bQoS in this specification is business oriented measurement indicators that deals with business 24 characteristics of a service, such as price, performance, and quality. bRating spec http://www.oasis-open.org/committees/download.php/38429/SOA-EERP-bRating-Spec-wd09-diff-cd03.pdf Line 161-164: 161 The ListOfRating element contains the list of Rating issued by a Rating Provider. The Rating Provider is a 162 party unaffiliated with either the requester or the target of the rating request, such as a third party rating 163 organization, given a reference to a particular business service and provider, issues either a number or a 164 classification description for rating. bSLA spec http://www.oasis-open.org/committees/download.php/38432/SOA-EERP-bSLA-spec-wd09-diff-cd03.pdf Line 24-29: 24 The bSLA is different than the SLA (Service Level Agreement) in the software/IT world. The bSLA in this 25 specification is the contact between the service requester and the service provider. The bSLA in this 26 specification is the contact between the service requester and the service provider, and the SLA is the 27 contract between the service provider and the network/system provider. The SLA is network/system 28 oriented agreement that deals with network performance and system availability. The bSLA is a business 29 oriented agreement that deals with price, time to deliver, and the quality/rating of the service.