30-Day Committee Specification Draft Public Review Request for Field Force Management Integration Interface Specification

Submitted on Wednesday, May 9, 2012 - 15:24
Submitted by user:
Submitted values are:

Submitter's Name: Thinh Nguyenphu
TC Name: Field Force Management (FFM) TC
TC Email Address: ffm@lists.oasis-open.org
Work Product Title: Field Force Management Integration Interface
Specification
Committee Specification Draft ##: CSD01
CSD URI: TBD
Additional Resources :
http://www.oasis-open.org/apps/org/workgroup/ffm/download.php/45965/latest/FFMII_V1_0_WSDL_Schemas_WD01.zip
Approval Link:
http://www.oasis-open.org/apps/org/workgroup/ffm/email/archives/201205/msg00018.html
Abstract: This document describes the Field Force Management Integration
Interface (FFMII). FFMII provides a flexible interface between Enterprise
Resource Management System (ERMS) and Field Force Management System (FFMS).
The
role of ERMS is to take a holistic view at work scheduling and resource
allocation from the corporate point of view. For this purpose it needs to
manage
individual units of work performed without strong supervisory guidance (Field
Work) in a way aligned with the business objectives of the company. The role
of
FFMS is to communicate with available set of workers (Field Force) and to
provide individual workers (Assignees) performing Field Work with technical
means of accessing information about and sending feedback on work assigned to
them. While ERMS defines the structure, content and resource allocation of
dispatched work, FFMS is responsible for communicating that information to
the
field and enforcing any specified constraints on user provided feedback. For
facilitating structured communication between ERMS and FFMS in heterogeneous
scenarios, FFMII defines flexible mechanisms that enable Work Request
modeling
(data content, workflow), exchange, work history collection, and collection
of
data from the field. Information carried with work requests, work request
structure (work-flow, schedule) and data to be collected can all be defined
dynamically 'as data'. This data driven architecture makes FFMII very
flexible and adaptable to numerous industries. Additional FFMII capabilities
include Field-Initiated Requests that facilitate structured requests and
reporting information outside the usual work flow, such as reporting absence,
requesting additional work, or providing a sales lead. Reference Data
Management
provides means to establish custom data repositories with arbitrary content.
This enables e.g. input value selection, content validation, or delivery of
documents to Field Force. Furthermore, flexible Integration Topologies are
supported. Further flexibility is provided by scalability of FFMII itself:
Basic
features of FFMII are mandatory, and some features are optional. This allows
both simple basic implementations and a range of more complete
implementations.
TC Description: FFM-TC approved the FFMII Specification and all supporting
files
(WSDL and Schemas) version 1.0 for 30 Days Public Reivew.
Notification List:
Notes: For 30 Days PR, the package should include FFMII spec, WSDL and
Schemas
zipped files.

The results of this submission may be viewed at:
http://tools.oasis-open.org/issues/browse/TCADMIN