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Type: Task
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Status: Closed
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Priority: Major
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Resolution: Fixed
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Component/s: 2nd or subsequent public review
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Labels:None
Submitted on Monday, July 9, 2012 - 19:26
Submitted by user:
Submitted values are:
Submitter's Name: Thinh Nguyenphu
TC Name: Field Force Management (FFM) TC
TC Email Address: ffm@lists.oasis-open.org
Work Product Title: Field Force Management Integration Interface
Committee Specification Draft ##: CSD03
CSD URI: TBD
Additional Resources:
https://www.oasis-open.org/apps/org/workgroup/ffm/download.php/46432/latest/FFMII-Specification-20120629-v1
0-wd03_JL_RDfix_2012
Approval Link: https://lists.oasis-open.org/archives/ffm/201207/msg00009.html
Previous Public Review Announcement:
https://lists.oasis-open.org/archives/ffm/201205/msg00035.html
Abstract:
This document describes the Field Force Management Integration
Interface (FFMII). FFMII provides a flexible interface between Enterprise
Resource Management System (ERMS) and Field Force Management System (FFMS).
The
role of ERMS is to take a holistic view at work scheduling and resource
allocation from the corporate point of view. For this purpose it needs to
manage
individual units of work performed without strong supervisory guidance (Field
Work) in a way aligned with the business objectives of the company. The role
of
FFMS is to communicate with available set of workers (Field Force) and to
provide individual workers (Assignees) performing Field Work with technical
means of accessing information about and sending feedback on work assigned to
them. While ERMS defines the structure, content and resource allocation of
dispatched work, FFMS is responsible for communicating that information to
the
field and enforcing any specified constraints on user provided feedback. For
facilitating structured communication between ERMS and FFMS in heterogeneous
scenarios, FFMII defines flexible mechanisms that enable Work Request
modeling
(data content, workflow), exchange, work history collection, and collection
of
data from the field. Information carried with work requests, work request
structure (work-flow, schedule) and data to be collected can all be defined
dynamically 'as data'. This data driven architecture makes FFMII very
flexible
and adaptable to numerous industries. Additional FFMII capabilities include
Field-Initiated Requests that facilitate structured requests and reporting
information outside the usual work flow, such as reporting absence,
requesting
additional work, or providing a sales lead. Reference Data Management
provides
means to establish custom data repositories with arbitrary content. This
enables
e.g. input value selection, content validation, or delivery of
documents to Field Force. Furthermore, flexible Integration Topologies are
supported. Further flexibility is provided by scalability of FFMII itself:
Basic
features of FFMII are mandatory, and some features are optional. This allows
both simple basic implementations and a range of more complete
implementations.
TC Description:
FFM-TC approved the FFMII Specification and all supporting
files (WSDL and Schemas) version 1.0 for 15 Days Public Reivew. This 15 PR
is
limited to section 8.3.2.2 ( Reference Data Item).
Notification List:
Notes:
The results of this submission may be viewed at:
http://tools.oasis-open.org/issues/browse/TCADMIN